Ho Nai Chuen's father started the family business of jewellery retailing in 1936. <br /><br />What started as a goldsmithing business evolved to include a variety of gemstones that catered to changing customer tastes. <br /><br />Nai Chuen explains design processes that they've honed over the decades, as well as the undeniable need to modernise and industrialise. <br /><br />Watch more: https://www.asiaone.com/video